Comments on: New Lloyds TSB Overdraft Fees Will Cost More For Some

By: Bob Leaper

Bob Leaper — Sun, 03 Jul 2011 11:21:49 +0000

I’m with Rob Walter on this, as well as all the other aggrieved customers of Lloyds TSB.
If Rob has a good idea of how to progress, I would love to hear it. Otherwise EVERYONE should write to the Banking Ombudsman with their complaints, (but find out about the procedure first, your complaint should follow a formal complaint to the bank).
If that gets nowhere, which is to be expected, then maybe it should be followed up by letters to MP’s.
Somebody should be brought to book about this, it’s close to being illegal in my opinion.

By: sarah ruane

sarah ruane — Fri, 03 Jun 2011 12:00:52 +0000

i too have incurred these overdraft usage fee’s.i have been a customer since i was 8, now nearly 20 yrs on i have never been out of my overdraft limit.this is how they repay their customers.ths is just another way for them to make money, instead of just charging the ppl who go over their overdraft, nearly every person is paying £5 a month.probably 60x the amount in charges back to the back now…they should do away with bank charges altogether.we pay enough tax and charges these days without having to incur more.what makes it worse is you need a bank account to get your benefits into…i reckon they’re all in it on this 1!!!

By: sarah ruane

sarah ruane — Fri, 03 Jun 2011 11:55:47 +0000

sorry yeah just read it properly x

By: sarah ruane

sarah ruane — Fri, 03 Jun 2011 11:55:14 +0000

why are you getting charged over £10 for your silver account, mine is only £7.95….x

By: Jackie

Jackie — Fri, 03 Jun 2011 07:00:43 +0000

I have been with them since I was about 8yrs of age (when it was TSB) so over 35 years and I also used to work for them. They have been good to me over the years and I have kept within the limits of any planned overdrafts/loans. However, I also object to being charged both a monthly fee and interest on a planned overdraft. I expect to pay some form of interest for using an overdraft when staying within my limit but not also an extra monthly fee. I rang a few months ago to say I was unhappy and that I was thinking of leaving but no-one seem bothered. Now that I am moving my accounts to First Direct where I get a better deal, Lloyds TSB have tried to keep me form going by offering £200 of store vouchers but I said it was too late and it’s the principal of this monthly fee that bugs me. They said that all banks will be doing the same within one year but I’m happy to still move banks and wait until that happens. I feel sorry for the staff in the local branches as it’s not their fault this fee has been imposed but it’s the fat cats who want to make more profit for their fat bonuses.

By: Bamaracas

Bamaracas — Mon, 16 May 2011 15:42:50 +0000

As with everyone else, really annoyed with Lloyds TSB and these charges, just rang up but they said they couldn’t do anything regarding them. Also i’m on paperless statements and don’t remember being told about the charges, seems my banks keep changing the goalposts with out informing me.

The also didn’t seem that worried when I said that I wanted to close the account, just that i’d have to go to a branch. Given the £5 per month plus one of the highest O/D interest rates at 19.3%!! Can’t understand why anyone would want to bank with them, i’m closing my accounts and moving to another bank asap.

Obviously they still don’t understand that to be a strong and lasting company they should treat their customers with at least some respect.

By: Giselle Tadman

Giselle Tadman — Mon, 18 Apr 2011 10:21:45 +0000

I am furious. I opened a graduate account thinking that I would get ‘an interest and fee free overdraft’ clearly stated on the website and was left lumbered with this charge AFTER I had opened the account. I felt scammed and lied to. The advisor didn’t even go through the terms and conditions with me and never gave me any option to consider whether I would like the stupid monthly usage fee. I will definitely not be using the overdraft facility and transferring to another account.

Giselle

By: Matt

Matt — Mon, 14 Mar 2011 15:23:07 +0000

Aye.

This is a complete scam.

I completely disagree with Bob’s “…whats the point in changing banks. Its something thats going to be introduced in other banks sooner or later…”.

If enough people put their foot down and move banks it will convince other bank’s that they can’t ride rough shod over their retail customers.

Matt

By: Rob Walter

Rob Walter — Thu, 10 Mar 2011 20:49:41 +0000

I have just got off the phone after spending a hour talking to various Agents of Lloyds TSB. Their justification for adding this additional £5.00 p.m. charge is non-sensical. We are being double charged for having a facility that banks use to make money.

Is it purely incompetent management on the part of Lloyds or, the threat posed by shareholders or just pure greed?

We need an action, a force to come together to fight this lunacy.

All those in favour say ‘Aye’ and we will start the ball rolling.

By: pete

pete — Sat, 05 Mar 2011 08:12:49 +0000

I live in Australia and like many on this site I have had a Lloyds TSB for over 30 years.

These new charges are a disgrace and completely unfair, very unhappy customer.

Good bye Lloyds TSB!