Half of consumers unsatisfied with energy providers
Published On 27 November 2006
Half of consumers (48 per cent) are dissatisfied with the service they are receiving from their energy providers, new research has found. Figures from uSwitch have shown that the Big Six energy providers have introduced 13 price increases this year and recorded combined profits of £6 billion to date.
The latest report revealed that overall satisfaction levels have fallen by an average of seven per cent with 65 per cent of customers stating they remain unconvinced their energy provider has put them on the best energy deal.
Ann Robinson, uSwitch spokesperson, said: "The worrying thing for all of us is that whilst prices have gone skyward, customer service has gone down across the board.
"Until consumers say enough is enough, there is no pressure on energy providers to right the myriad of wrongs they are currently peddling under the guise of customer service and value for money.
"Energy companies have continually increased prices this year but their levels of service remain far from adequate. We know that some 7.4 million customers are thinking about switching and we implore them to do it now."
Around ten million customers have never switched their energy provider, missing out on combined savings of around £2.7 billion.
