118800 Mobile phone directory service suspended
Published: 13 July 2009
By MoneyhighStreet Staff 3 Comments
Updated: 13 July 2009
Further to our recent news on the 118800 mobile phone directory, a lot of concerns were raised around the need to ‘opt out’ of the service. Interestingly, the 118800 service is now suspended ‘whilst we make improvements’.
Thank you for your many comments on the original 118800 news, largely raising concerns over privacy and difficulty experienced in trying to opt out of the service.
118800 themselves posted a comment which included ‘Just to reassure you that we’ll never actually give out anyone’s personal details. When you search on 118800.co.uk, we’ll send an SMS message to the person you’re looking for, giving them your contact details and it is then up to you if you wish to call them back or not.’
The comment went on ‘There are now developments we want to make to the service for our customers’ but these cannot be done whilst the service is live.
As we write, the 118800 website advises ‘Service suspended whilst we make improvements’.
It adds ‘The 118800 service for mobile phone connections is currently unavailable – from this website and by phone – whilst we undertake major developments to our ‘Beta Service’ to improve the experience of our customers.’
It confirms that ex-directory requests already made are being processed and there’s no need to resend these but advises that further requests will not be taken whilst the service is not operational.
Importantly note the 118800 website request not to call them ‘for anything other than landline directory enquiry requests as you will be charged for the call.’
If we get more info on this we will of course update you accordingly.