npower Customers Should Collect Their Bill Overpayment Refunds

npower customers eligible for a refund for gas bill overpayments in 2007, are being urged to claim their money from the £20 million still available.

There is still £20 million to be claimed by npower customers as part of the £70 million reclaim fund set up by the energy company after it overcharged for gas in 2007.

So far almost 1.2 million customers have been paid over £51 million in total, however a further 700,000 people have yet to claim their refund, which they are entitled to.

Refunds of up to £100 are available with an average of £35 plus VAT paid to claimants, so this is useful money at a time when energy prices are rising, Consumer Focus, a consumer watchdog working with npower on this matter, is advising.

Christine Farnish, Chair of Consumer Focus, is urging those still to claim their refunds to act straight away:

“We urge anyone with a payment letter at home from npower to take it to their local post office now and get their refund. Anyone else who thinks they may be due a refund should call the npower helpline on 0800 975 7938 to see if they are eligible.”

npower have written to all existing customers and to the last known address for all former customers. They have offered payment through a bar-coded letter that can be cashed at any Post Office.

Payment letters to the value of £60 million have been sent to 1.5 million customers. Following a reminder letter to current customers 82% of people who have received a letter have taken up their refund.

Consumer Focus is urging anyone who has been contacted by npower to make sure they cash in their payment at the Post Office as soon as possible, as the payment letters are only valid for six months from the date of issue.

Consumers can also find further information about the npower repayments at Consumer Focus.